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Shipping, Return & Refund Policy

Effective Date: 10 March 2025

At Lilac Baby World And Ladies Style, we are committed to offering reliable service through transparent policies. This document outlines our shipping, return, and refund terms.

Shipping Policy

Delivery Coverage
We deliver across Thiruvananthapuram and Kerala.

Order Processing & Timeline

  • Orders are processed within 24โ€“48 hours.
  • Estimated delivery: 2โ€“5 business days, depending on location.

Shipping Charges

  • Calculated based on order weight and destination.
  • Charges will be displayed during checkout.

Delivery Method

  • We use third-party logistics companies for all deliveries.
  • Tracking information will be shared when available.
  • We are not liable for any delays or damages caused during transit by these external providers.

Delivery Issues

  • Any issue (damage/loss) must be reported within 24 hours of delivery for support.

Return & Refund Policy

Return Conditions

  • Only unused, unopened products in original condition are eligible.
  • Returns must include original invoice and be initiated within the timelines below.

If Product is Damaged

  • Report and initiate return within 48 hours of delivery.

Refund Structure

  • Return within 3 days: Full refund (excluding payment gateway charges)
  • Return between 4โ€“10 days: 50% refund
  • Return between 11โ€“20 days: 10% refund
  • No refund after 20 days

Refund Processing

  • If payment is successfully credited to our bank, refunds will be processed through our bank.
  • If payment failed or was not completed by the payment gateway, we will refund 100% of the product amount.
  • We are not responsible for GST or service charges deducted by the gateway. These are subject to their refund policies.

Cancellations

  • Orders can be cancelled before dispatch only.
  • Dispatched orders cannot be cancelled.

Support & Contact

Lilac Baby World And Ladies Style
๐Ÿ“ž +91 2345678910, +91 2345678912
๐Ÿ“ง info@lilacmomnkids.com
๐ŸŒ www.lilacmomnkids.com

We support all queries excluding third-party payment gateway and logistics-related disputes, which must be directed to the respective service provider.